Resume

Work
Experience

November 2021 - Present

Answered customer questions about hours, seating and menu information.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Collected information from arriving customers to seat groups or place them on waitlist.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Prepared dining room for special upcoming functions by decorating and generating special group menus.

June 2020- October 2021

Organized, stocked and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
Promoted business loyalty by fostering positive customer relationships.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Opened and closed seating sections according to volume of guests.
Seated patrons based on guest preferences and seating availability.
Provided patrons with estimated waiting times during peak service hours.
Delivered pick-up and curbside orders to guests.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.

May 2019- October 2019

Reset party rooms between events by collecting trash, wiping down surfaces and sweeping the floor.
Kept facilities clean and prepared party areas promptly for upcoming events.
Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
Resolved conflicts to restore customer satisfaction and promote loyalty to the company brand.
Protected young guests by monitoring activities and maintaining a strong perimeter for activities.
Coordinated refreshments and food for indoor, outdoor and special location parties.

Present

2018-2022